We understand that sometimes circumstances change or you may change your mind after placing an order. This Cancellation Policy explains how and when you can cancel an order made on salonution.com, and what you can expect in terms of refund or charges. Our aim is to provide a hassle-free cancellation process in line with fair business practices and applicable regulations.

Order Cancellation by Customer:

• Cancellation Window: You may request a cancellation of your order at any time up to 7 days from the date of placing the order, provided that the order has not been shipped yet. If the product is already dispatched or has left our warehouse before your cancellation request, we will not be able to cancel it mid-transit. In such a case, you may wait for the product to be delivered and then initiate a return (see our Return Policy) if you still wish to not keep the item. For fastest service, we recommend that you try to cancel as soon as possible after ordering if you change your mind. Orders often process quickly, and dispatch may happen within 1-2 days for in-stock items, so the sooner you inform us, the better the chance we can catch it before shipping.
• How to Cancel: To cancel an order, you can use one of the following methods:

·      Online via Account: If you have a registered account, log in and navigate to your orders. There may be an option to “Cancel Order” next to your pending order if it is still within the cancellable period and unshipped. Click that and follow the prompts to confirm cancellation.

·      Customer Support: If an online cancel option is not available or you prefer assistance, contact our customer support team by email at cancellations@salonution.com or by phone at 7719488566. Provide your order number and request the cancellation. Our support team will verify the status of the order and process the cancellation if eligible.

·      Contact Form: Alternatively, you can fill out the contact form on our website or use the chat support (if available) to request an order cancellation. Be sure to include identifying information (order ID, name, etc.) so we can process it promptly.

Upon receiving your cancellation request, we will check the order status. If the order is not yet shipped and is within the allowed timeframe, we will approve the cancellation and send you a confirmation by email or SMS. If the item has already been shipped or delivered, we will inform you that cancellation is not possible, and guide you on the return process instead.

• No Cancellation Charges: We do not impose any cancellation fees or penalties for cancelling an order within the permitted window. As per Indian e-commerce rules, consumers should not be subject to penal charges for order cancellations (unless the e-commerce entity faces similar charges, which we do not in normal scenarios). Therefore, you can cancel eligible orders worry-free, and you will receive a full refund of any amount already paid. The only potential cost to you would be if you fail to cancel in time and the product is delivered – in which case if you still do not want it, you might have to bear return shipping under our Return Policy for a change-of-mind return. But a straightforward cancellation before shipping will not cost you anything.
• Refund Timeline for Cancelled Orders: If you prepaid for the order (via credit card, net banking, etc.), and the order is successfully cancelled before dispatch, we will process the refund to your original payment method. Typically, once a cancellation is confirmed, the refund is initiated within 2 business days. It may take additional time for your bank or card issuer to credit the amount (usually 5-7 business days). We’ll notify you when we have processed the refund on our end. If you paid by Cash on Delivery and you cancel before shipment, no refund is needed (since no payment was collected), and the order will simply be closed out. In some cases, we might offer you the option of taking the refund as store credit or voucher immediately, especially if you intend to place a new order – this is up to you and entirely optional.
• Partial Order Cancellation: If you have ordered multiple items and wish to cancel one or some of them, the same rules apply. As long as those specific items have not been shipped, we can cancel them individually. The refund will be for the cancelled items only. If it was a bundle or kit and you wish to cancel part of a bundle, please contact support for assistance as canceling part of a bundle might affect pricing or eligibility. We will guide you through options in such cases.

Order Cancellation or Modification by Salonution:

While we strive to fulfill every order we receive, there are certain situations where we might have to cancel an order from our side or make adjustments. These include, but are not limited to:

• Stock Unavailability: If the product you ordered is unexpectedly out of stock or if there is only partial stock available (and we cannot source more in a reasonable time), we may cancel the order (or the out-of-stock items) and issue a refund. We typically contact you to inform you of the stock issue and see if you would prefer to wait (in case of restock) or choose an alternative item if possible, before canceling. If we do have to cancel, we apologize for the inconvenience and will process your refund promptly.
• Payment Issues: If there was a problem with receiving payment – for example, the payment did not clear or was flagged by our fraud detection systems, or a COD order could not be confirmed – we may cancel the order after attempting to reach you. We advise ensuring that your payment information is correct and that you respond to any communication from our team regarding payment confirmation.
• Inaccurate Pricing or Description: In the rare event of a major error in product pricing or description on our website (e.g., due to a technical glitch the price is shown as far lower than intended, or a wrong product image leading to confusion), we reserve the right to cancel orders placed for such product. We understand this can be disappointing; such cancellations are only done in exceptional cases where continuing with the order would be unfair or not feasible. If this occurs, we will notify you of the error and cancel the order without charge. You will be refunded in full for any amount paid.
• Fraud or Abuse: If we suspect that an order is fraudulent or placed with malicious intent (for instance, use of stolen credit cards, or bulk buying with intent to resell in violation of our terms), we may cancel the order and potentially block the account after investigation. Similarly, excessive order cancellation or returns by a customer beyond reasonable levels might be flagged – we’ll communicate with you if we notice such patterns to ensure everything is okay and to discuss any issues.
• Inability to Deliver: If our delivery partners repeatedly fail to deliver the package to the address provided (due to address issues or customer unavailability beyond the allowed delivery attempts), the order may be returned to us and cancelled. We would treat this as a cancelled order; if payment was collected, we will refund the amount minus any two-way shipping costs if the failure was due to incorrect address provided by the customer. We will, however, attempt to contact you to avoid such situations before finalizing a cancellation.

In any of the above company-initiated cancellation events, you will receive a notification from us (via email or phone) explaining the reason for cancellation. If payment had been received, refunds will be processed immediately or the hold on your payment (for COD, if any deposit was taken) will be released.

After Shipment – No Mid-Transit Cancellations: Once your order has been shipped out from our warehouse (you will typically receive an email/SMS with tracking info when this happens), we can no longer cancel the order until it reaches you. If you still do not want the product, please do not refuse delivery outright (as that can complicate tracking the return). Instead, accept the package and then contact us to initiate a return. Refusing a delivery might cause the package to be abandoned or delayed in returning, so it’s better to follow our Return Procedure for a smoother resolution. If you happen to refuse delivery by mistake or due to discussion with courier, inform us so we can keep track.

No Charges for Cancellation: To reiterate, we do not charge any fees for cancelling an order within the allowed conditions. Many e-commerce entities abide by the rule that consumers should not face cancellation penalties, and so do we. The only monetary consideration is timely communication – if you cancel in time, you get 100% of your money back. If you cancel too late and the item is delivered, you might then have to handle return shipping as per Return Policy, which is avoidable with timely cancellation.

Effect on Promotions: If your order used any coupon codes, discounts, or was part of a promotion, and you cancel it in full, the coupon may be considered void. If you cancel only part of an order that had a promotional discount (like a 10% off on orders above X amount), the final billing will be adjusted accordingly. For example, if by canceling part of the order the remaining items fall below the promotion threshold, the discount may no longer apply to the remaining items and we will adjust the refund or final charge to reflect that. We will inform you if cancellation affects any such discount.

Updates to Order (Modification): Presently, our system might not allow direct modifications (like changing size, color, or shipping address) on an existing order. If you made a mistake or need to change something, the best approach is to contact our support immediately. If the order hasn’t shipped, we might be able to accommodate a change (for instance, updating the address or swapping an item) by cancelling the original item/order and letting you place a new order for the correct item, or by making a note to our warehouse if it’s a simple change. This is handled case-by-case. If time is of the essence, sometimes it’s quicker to cancel and reorder correctly.

Contact for Cancellations: If you need any assistance with cancelling an order or have questions about our policy, please reach out to us. You can contact customer support via: Email: info@salonution.com or Phone: 7719488566. We will be glad to help with your cancellation requests or any concerns.

By placing an order on salonution.com, you agree to this Cancellation Policy. We strive to be flexible and understanding with cancellations and appreciate your courtesy in notifying us promptly if you need to cancel an order. Thank you for shopping with Salonution, and we hope to serve you again under better circumstances.