Introduction: Salonution Private Limited (“Salonution,” “we,” “us,” or “our”) is committed to protecting your privacy and assuring the security of your personal information. This Privacy Policy explains what information we collect from users of our website salonution.com and related services, how we use and share that information, and the measures we take to safeguard it. By visiting our site or using our services, you agree to the collection and use of information in accordance with this policy. We adhere to Indian data protection laws and regulations, including the Information Technology Act, 2000 and applicable rules, to ensure that your personal data is collected, used, stored, and protected in compliance with legal standards. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes, and the revised policy will be effective when posted on this page. We encourage you to review this policy periodically.
Information We Collect: We collect various types of personal information from you when you interact with our site or services, including:
· Necessary Cookies: These are essential for the operation of our site (e.g., to remember your login session, maintain your shopping cart, or process payments). The site cannot function properly without these cookies.
· Analytics Cookies: These cookies collect information about how visitors use our site (as with Google Analytics mentioned above), allowing us to understand user behavior and improve our website’s performance and design.
· Advertising Cookies: If we run marketing campaigns or third-party ads, cookies like the Facebook Pixel may be used to deliver ads more relevant to you and to measure the effectiveness of our advertising.
We may also embed third-party content or scripts on our site that set cookies (for example, a YouTube video or social media share button), which might collect usage information. We will obtain your consent for non-essential cookies where required by law. You have choices regarding cookies: you can typically set your browser to refuse some or all cookies or to alert you when cookies are being used. However, please note that disabling certain cookies (especially necessary ones) may impact your experience on our site (for instance, you might not be able to use some features or complete an order). Our site will treat do-not-track signals in accordance with the applicable law (currently, Indian law does not mandate honoring DNT signals, but we respect user privacy preferences wherever feasible).
How We Use Your Information: We use the collected information for various lawful purposes, including:
· To Process Orders and Provide Services: We use personal details like your name, address, and payment info to process transactions, fulfill your orders, arrange delivery of products, and provide you with the products or services you have requested. This includes sending you order confirmations, invoices, shipping notifications, and assisting with any order-related issues.
· Account Management: Information from account registration (like email and password) is used to create and maintain your user account, authenticate you upon login, and provide you with a personalized experience (such as your order history and saved preferences).
· Communication: We may use your contact information (email, phone) to communicate with you about your orders (transactional emails, customer support), to respond to your inquiries or requests, and to send administrative or service-related messages (such as important updates about your account or changes to our terms or policies).
· Marketing & Promotional Purposes: Where you have consented or as permitted by law, we may use your email or phone number to send you newsletters, promotional offers, product updates, or other marketing communications related to our products and services. You will have the opportunity to opt out or unsubscribe from such communications at any time. We may also use information about your past purchases or browsing behavior to recommend products you might be interested in, or to show you targeted ads on our site or on third-party platforms (via tools like Facebook Pixel).
· Analytics and Improvement: We use usage data (including analytics from Google Analytics) to understand how our website is used and to identify trends or issues. This helps us improve the site’s functionality, content, and user experience. For instance, we analyze which pages are most frequently visited or where users encounter errors, so we can enhance those areas.
· Security and Fraud Prevention: We may use personal information to protect the security and integrity of our website and business. This includes using certain data to detect, prevent, or investigate fraudulent transactions, spam, misuse of our website, or other prohibited activities. For example, we might use IP addresses or login history to identify suspicious activities, or verify your identity to prevent unauthorized access to accounts.
· Legal Obligations: In some cases, we may need to process and retain your information to comply with legal obligations or regulatory requirements. For example, retaining transaction records for tax and accounting purposes, or using your data to comply with a law enforcement request or an order from a government authority.
· Other Purposes: If we intend to use your information for any purpose not covered above, we will describe such purpose at the time of collection or obtain your consent if required. We ensure that all uses of your data are for legitimate purposes connected with our business and that they are reasonably expected by you in the context of your relationship with us.
Disclosure of Your Information: We value your privacy and do not sell or rent your personal information to third parties for their own marketing use without your explicit consent. However, we may share your information with certain third parties under the following circumstances, as necessary to run our business and provide our services:
· Service Providers: We employ trusted third-party companies and individuals to perform functions on our behalf. Examples include courier and logistics partners (to deliver your orders), payment gateway and payment processing providers (to facilitate transactions), IT and hosting service providers (to host our website or data), customer support tools, analytics service providers (e.g., Google Analytics), and marketing partners (like Facebook/Meta for ad targeting). These service providers are given access to the personal information necessary to perform their specific services, but they are not authorized to use or disclose the information for any other purposes. We contractually require them to handle your data securely and in accordance with applicable privacy laws.
· Business Transfers: If Salonution Private Limited undergoes a business transaction such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets, user information (including personal data) might be among the assets transferred. We will ensure that any such transfer is done in compliance with applicable data protection laws. In such events, we will notify you via email or a prominent notice on our website about the change in ownership and the possible changes to this Privacy Policy. The new entity will continue to honor the commitments we have made in this Policy regarding your personal information, unless you consent otherwise.
· Legal Compliance and Protection: We may disclose your personal information when required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation. This includes responding to court orders, subpoenas, or other legal processes, and may involve disclosing information to law enforcement agencies, regulatory bodies, or other government officials as appropriate. Additionally, we may disclose information if we believe it is necessary to investigate, prevent, or act regarding suspected illegal activities, fraud, situations involving potential threats to the safety or rights of any person, violations of our Terms & Conditions or other agreements, or as evidence in litigation in which we are involved.
· With Your Consent: Apart from the above instances, we will request your consent before using or sharing your personal information for purposes outside of this Privacy Policy. For example, if we ever want to post a customer testimonial that contains personal information, we would obtain your consent prior to doing so.
Data Storage and Security: We take reasonable and appropriate measures to protect the security of your personal information. We store the information we collect on secure servers or cloud infrastructure, and use technical, administrative, and physical controls to safeguard it against unauthorized access, alteration, disclosure, or destruction. These security measures include encryption of sensitive data (such as transmitting payment information via SSL/TLS encryption), regular software security updates, firewalls, access controls restricting personal data to authorized staff and contractors on a need-to-know basis, and employee training on data security. We follow industry standards and the “Reasonable Security Practices and Procedures” as prescribed under Indian law (including the Information Technology Act and rules) for the protection of Sensitive Personal Data or Information. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the unlikely event of a data breach that is likely to result in harm to you, we will notify you and the appropriate authorities as required by law.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Policy, and as long as your account is active or as needed to provide you services. We may also retain and use your information as required to comply with our legal obligations (for example, keeping transaction records for tax/audit purposes), resolve disputes, and enforce our agreements. For instance, purchase and transaction information may be retained for several years in accordance with tax and accounting laws. When we no longer have a legitimate need or legal obligation to retain your personal information, we will securely delete, destroy or anonymize the data. If deletion is not feasible (for example, because your personal information has been stored in backup archives), we will securely store and isolate the data from further use until deletion is possible.
Your Rights and Choices: We respect your rights regarding your personal information. Below are certain rights and choices you have under applicable law and our commitment to you:
· Access and Correction: You have the right to access the personal information we hold about you. You can view and update most of your account information by logging into your account profile on our website. If you believe any of your personal data we have is inaccurate or incomplete, please contact us to request corrections. We will take reasonable steps to correct or update your information as per your instructions, subject to verification and provided that we are not required to keep it unchanged for legal reasons.
· Data Portability: To the extent applicable under law, you may have the right to request a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format. We will assist with such requests as per legal requirements.
· Withdrawal of Consent: Where we rely on consent for processing your personal information (for example, for sending marketing emails), you have the right to withdraw your consent at any time. You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email, or adjust your preferences in your account settings if available. For push notifications or similar, you can adjust permissions through your device settings. Please note that withdrawal of consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and we may still process your information if we have another legal basis (for instance, retaining transaction data for legal compliance).
· Deletion (Right to be Forgotten): You may request that we delete or anonymize your personal information. Upon such request, we will take reasonable steps to erase your personal data from our records, unless retention is required by law or for legitimate business purposes (for example, we may need to keep certain information to prevent fraud, or to comply with a legal obligation). Do note that if you request deletion of your data, we may not be able to continue providing certain services to you (such as maintaining your account).
· Objection to Processing: If applicable, you may have the right to object to certain processing of your data, such as for direct marketing or when we are processing on the grounds of legitimate interest. We will evaluate any such objections and comply if required by law.
· Cookies & Tracking Choices: As discussed, you can set your browser to refuse cookies or clear existing cookies. You can also use tools like browser extensions to block certain trackers. If we have a cookie consent management tool on our site, you can use it to adjust your preferences for different types of cookies. Keep in mind that opting out of cookies does not mean you will stop seeing all ads, but the ads may be less relevant to your interests.
To exercise any of the above rights or if you have any other requests regarding your personal data, please contact us using the contact information provided in this policy. We will need to verify your identity (to protect your privacy) before fulfilling certain requests, and we will respond within the timeframe required by law (typically within 30 days for requests under Indian regulations, if applicable). There is no fee for making such requests, but multiple or unfounded requests may incur a reasonable fee as permitted by law.
International Data Transfers: Salonution is based in India and the information we collect is processed and stored on servers located within India. However, some of our third-party service providers (such as cloud hosting, analytics, etc.) may store or process data in other countries. In the event that your personal information is transferred to and processed in countries outside of India, we will ensure that such transfers are done in compliance with applicable data protection laws. We will take appropriate safeguards to ensure that your data remains protected (for example, using standard contractual clauses or ensuring the third party is certified under a suitable framework). By using our services, you consent to your information being transferred to and accessed in facilities outside of your country of residence, with the understanding that the data protection standards may differ.
Children’s Privacy: Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not attempt to register on our site or provide any personal information. If we learn that we have inadvertently gathered personal data from someone under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us so we can take appropriate action.
Compliance with Indian Data Protection Standards: We take our obligations under Indian law seriously. Our privacy practices are designed to comply with the Information Technology Act, 2000 and the accompanying Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. As such, we have a prominently published privacy policy and have implemented requisite security measures to protect Sensitive Personal Data or Information (such as passwords, financial information, etc.). We collect and use personal data after obtaining consent for the necessary purposes, and provide options to review and correct information as required. Furthermore, we are mindful of emerging legislation such as the anticipated Digital Personal Data Protection Act (DPDP) of 2023 (should it come into force) and are prepared to align our practices with its requirements, including lawful usage of data, user rights, and data breach notifications. We also comply with the Consumer Protection (E-Commerce) Rules, 2020, which require us to be transparent about our data collection and sharing practices and to protect user information. In summary, we are fully committed to handling your data in a manner that is compliant with Indian data protection standards and respectful of your privacy rights. If you have any questions about our legal compliance, feel free to reach out to us.
Grievance Redressal: In accordance with the Information Technology Act and the Consumer Protection (E-Commerce) Rules, we have appointed a Grievance Officer to address any grievances or concerns you may have regarding your personal information or this Privacy Policy. If you have any complaints or problems, you may contact our Grievance Officer using the contact details below. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt, as mandated by Indian regulations.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us. Our contact details are as follows:
· Email: info@salonution.com
· Postal Address: Privacy Officer, Salonution Private Limited, SCO 66-67, Sector 34, Chandigarh, India.
· Phone: 7719488566
We will be happy to assist you and provide any additional information you may need. By communicating with us, you consent to our use of your information to respond to you. If you feel we have not addressed your concern satisfactorily, you also have the right to raise the issue with the relevant data protection authority or consumer protection authority in India.
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