At Salonution.com, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which you may receive a refund for products purchased on our website. We aim to make our refund process fair, transparent, and in compliance with Indian consumer protection laws. Please read this policy carefully to understand your rights and our practices regarding refunds.

Eligibility for Refunds: We offer refunds in various situations depending on the reason for the return and the condition of the product. The following criteria generally apply for a product to be eligible for a refund:

• Defective, Damaged, or Wrong Product: If you received a product that is defective (e.g., not functioning as intended, expired, or with manufacturing faults), damaged in transit, or not the item you ordered (wrong product delivered), you are entitled to a full refund of the purchase price (including any applicable taxes and original shipping charges). Such issues are considered our responsibility, and we will not levy any fees or deductions. We will typically ask you to return the item (see Return Policy for process) so we can verify the defect or error, or we may request photographic evidence of the damage/wrong item to expedite the process. In these cases, Salonution will bear the return shipping costs (or arrange a pickup at our expense) and will process your refund as quickly as possible once the issue is confirmed.
• Change of Mind/Unsatisfactory Product: If you are unsatisfied with the product for any reason other than defect or error – for example, you ordered the wrong item, no longer need the product, or it doesn’t meet your expectations – we may still offer a refund provided that you meet the return conditions (the item must be unused, in its original packaging, and within the allowable return period). In such cases, as long as the product is returned in new and resalable condition, we will refund the full product price. However, original shipping fees (if any) may not be refundable, and you will typically be responsible for the return shipping costs. We strive to be accommodating, but please note that for personal care and beauty products, hygiene is important. If a product has been opened, used, or tampered with, and it is not defective, we reserve the right to deny a refund or offer a partial refund at our discretion. For instance, if an item is returned with missing accessories, damaged packaging, or signs of use (not due to our fault), we may deduct a restocking fee or provide store credit instead of a cash refund. We will communicate with you in such scenarios to reach a fair resolution.
• Partial Refunds: Partial refunds may be granted in specific situations, including but not limited to:

·      The returned item is not in its original condition, or parts are missing not due to our error (for example, the product is returned without the original box, or an included accessory/manual is missing). In such cases, we may approve a refund but subtract an amount to cover the loss in item value.

·      You are returning only one item out of a multi-item order (in which case we will refund the price corresponding to that item).

·      Returns initiated outside the standard return window (if we choose to accept such a return as a courtesy, a prorated or partial refund might be issued).

We will always inform you of the reasoning and amount of any partial refund before processing it.

Refund Request Timeline: To be eligible for a refund, you must initiate your return/refund request within 7 days of the date of delivery of your product (unless a longer period is specified for that product). This means you should contact us or submit a return request through your account on our website no later than the 7th day after you have received the item. We strongly encourage customers to inspect their purchases as soon as they are delivered. If you discover any problem (such as a defect or wrong item), please notify us immediately. Delay in reporting an issue beyond 7 days of delivery may result in the ineligibility of the product for refund or return. (An exception is if the product comes with a manufacturer’s warranty in which case certain defects might be addressed under that warranty beyond our return period, but that would be between you and the manufacturer.) For items damaged in transit or any shortage, we request that you inform us within 24-48 hours of delivery, as this helps us validate the claim with our shipping partners. However, your right to a refund for a damaged/defective item remains valid for the full 7-day period.

How to Request a Refund: To request a refund, you must first arrange to return the product to us (since in most cases refunds are processed after verifying the returned item’s condition). Please follow the procedure outlined in our Return Policy below to initiate a return. You can start by logging into your account on salonution.com, finding the relevant order in your order history, and clicking “Return” or “Refund” next to the item in question (if an online return request feature is available). Alternatively, you can email our customer support at info@salonution.com or call 7719488566 with your order details (order number, item(s) you wish to return, and the reason for return/refund). Our customer service team will guide you through the return steps and provide a Return Merchandise Authorization (RMA) number or shipping instructions as needed. Please do not send any product back without first contacting us and obtaining return authorization, as unsolicited returns may not be processed. When contacting us for a refund, kindly provide clear information, including: your order number, the product you want to return, the reason for the return (with photos if the item is defective or damaged, to help us assess the issue), and whether the item has been opened or used. This will help speed up the process.

Return of Product: In almost all cases, obtaining a refund will require you to return the product to us. The product must be returned in accordance with our Return Policy conditions (summarized: unused, with all original packaging and accessories, unless it was defective). Once your return is approved and authorized, we will provide instructions for shipping the product back. Depending on your location and the nature of the refund: - We may arrange a pickup of the item from your address (for example, through our courier partners) at a scheduled time, or
- We may ask you to ship the product back to us via a reliable courier service. In the latter case, we might either provide a prepaid shipping label or ask you to send it at your cost and provide a receipt for reimbursement if applicable.

Make sure to pack the product securely to prevent any damage during transit. Include all components, manuals, and freebies that came with the product. We recommend using the original shipping box and packaging material if possible. Please label the package with the provided return address and RMA details clearly. If you’re shipping it yourself, consider using a trackable shipping service and purchasing shipping insurance for high-value items; we cannot guarantee that we will receive your returned item and can only process a refund after the item is received (or proof of delivery is provided). We are not responsible for items lost or damaged in return transit, so proper packaging and choosing a reliable carrier is important.

Inspection and Approval: Once we receive the returned item, our quality assurance team will inspect it to verify its condition and the reason for return. This inspection typically occurs within 2-3 business days of receipt of the return. We will check if the item is indeed defective or damaged as claimed (and verify any serial numbers or markings to ensure the item returned is the same as was sent), or if it’s in unused, resalable condition for a change-of-mind return. If any discrepancies are found (for example, a claimed defect is not reproducible, or the item is received in a significantly different condition than stated), we will communicate this to you and work toward a resolution (which could include sending the item back to you if refund is denied). Assuming the return is approved, we will proceed with the refund process. We will notify you via email (or your preferred contact method) to confirm that the returned item was received and inspected, and to let you know if the refund was approved or rejected. If approved, you will also be informed of the refund amount (especially if any deductions were applicable for partial refunds).

Refund Method and Processing Time: Approved refunds will be processed using the original payment method whenever feasible.

·      If you paid by credit card or debit card, the refund will be credited back to the same card.

·      If you paid via online banking or UPI, we will refund to the same bank account or UPI ID that was used.

·      For Cash on Delivery (COD) orders, or in situations where a direct refund to the original payment source is not possible (for example, the card used is expired or the account is closed), we will reach out to you to arrange an alternative method. Typically, for COD we will request your bank account details to issue a NEFT/IMPS bank transfer, or we can offer the refund as store credit to your Salonution account or a gift voucher, based on your preference. If store credit is issued and you later prefer it back to your bank, please let us know.

·      In certain cases, you may choose to receive a refund in the form of Salonution store credit or a coupon (for example, if you intend to make a new purchase soon, we can expedite a store credit which you can use immediately). However, this choice is up to you; the default is a refund to the original payment method.

We are committed to processing refunds promptly. Once your returned product is inspected and the refund approved, we will initiate the refund within 5 business days of approval (often sooner). After we process the refund on our end, the time it takes to reflect in your account depends on the payment provider or bank. Generally: - Credit/Debit Card refunds can take 5-10 business days to appear on your card statement (depending on your card issuer’s policies). - Bank account refunds via NEFT/IMPS usually reflect within 2-5 business days. - UPI refunds are often quicker (1-3 business days). - Store credit refunds are immediate once processed and can be used on your next purchase right away.

We will notify you when the refund has been issued from our side, and provide any relevant transaction reference. If you do not receive the refund within the expected timeframe, please first check with your bank or credit card company, as sometimes there are internal processing delays. If you still have issues, feel free to contact us and we will assist in tracing the refund.

Important Notes: - We follow the guidelines of the Reserve Bank of India (RBI) for processing refunds of online transactions, ensuring that payments are reversed in accordance with banking norms. All refunds for card payments will be routed through the original payment gateway for audit trail purposes; we will not offer cash or cheque refunds for online transactions (aside from bank transfers for COD as noted). - If you used a promotional code or discount voucher for the purchase, and you return the product, the promotional code may not be reissued, and the refund may be adjusted for the value of any promotion (unless the promotion is still applicable to you even after the refund). For instance, if you got a discount for buying multiple items and you return one item, the refund will take into account the revised pricing of the kept items. We will clearly communicate any such adjustments. - In case of bundled items or free gifts: If a product was sold as part of a bundle or with a free gift, the entire bundle may need to be returned to process a refund. Alternatively, if you wish to keep one item and return the other, the refund amount will be adjusted to deduct the full price of the item you keep (if the bundle discount would no longer apply). Free gifts must be returned along with the main product; otherwise, the value of the gift may be deducted from your refund. - Exchange vs Refund: If you prefer an exchange (i.e., receiving a replacement unit of the same product or a different product altogether) instead of a monetary refund, you can inform us and we will accommodate that as per our Exchange Policy (if applicable). Some returns due to defects may be resolved by sending a replacement product to you, subject to stock availability. If a replacement is sent, we will not process an additional refund for that product. Our customer service can guide you on whether an exchange or refund is more suitable in your case.

Contact for Refunds: For any questions or assistance regarding refunds, you can reach out to our customer support team. Contact details: Email: info@salonution.com, Phone: 7719488566. Please mention your Order ID in all communications for quicker resolution. We are here to help and will do our best to address any concerns regarding refunds in a prompt and fair manner.

By making a purchase on salonution.com, you agree to this Refund Policy. We sincerely hope you are pleased with every purchase, but if you are not, we will work with you under this policy to make things right.