Eligibility: Use of our Website and services is available only to individuals who can form legally binding contracts under Indian law. By registering or purchasing on salonution.com, you represent that you are at least 18 years old. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 – including minors (under 18 years), undischarged insolvents, etc. – are not eligible to use or register on this site. If you are under 18, you may use our services only with the involvement of a parent or legal guardian, who must register and transact on your behalf. We reserve the right to terminate your membership and refuse access to the site if we discover you are under 18 years of age. By using the site, you further affirm that you are not barred from receiving services under any applicable law.
Account Registration & Security: To purchase products on salonution.com, you are required to register for an account. You agree to provide truthful, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized use of your account or any other breach of security. Salonution will not be liable for any loss or damage arising from your failure to comply with this responsibility. You are allowed to create only one account in your name, and you shall not impersonate any person or use another user’s account at any time. We reserve the right to suspend or terminate accounts that we suspect to be fraudulent, misused, or violating these Terms.
User Responsibilities: By using our site, you agree to use it only for lawful purposes and in accordance with these Terms. You are responsible for your own actions on the platform and for ensuring that any information you provide is accurate and lawful. You agree that you shall not:
· Violate any applicable laws or regulations while using the website or purchasing products.
· Engage in any fraudulent, misleading, or deceptive practices.
· Use the site for any unlawful or unauthorized purpose, or in a manner that infringes or misappropriates the intellectual property rights or other rights of Salonution or any third party.
· Post or transmit any content that is illegal, harmful, threatening, defamatory, obscene, harassing, or otherwise objectionable, including content that promotes hatred or violence.
· Introduce or upload any viruses, malware, harmful code, or other technology that could damage or interfere with the operation of the website, other users’ systems, or Salonution’s systems.
· Attempt to gain unauthorized access to any portion or feature of our site, other user accounts, or any systems or networks connected to the site by hacking, password “mining,” or any other illegitimate means.
· Use any robot, scraper, crawler, or other automated means to access the website for any purpose without our express written permission, or take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
· Harvest or collect information about other users (including personal data) without their consent.
· Circumvent or attempt to circumvent any security or access control measures on the site.
Engaging in any of the above prohibited activities is a material breach of these Terms and may result in immediate termination of your account, cancellation of orders, and/or legal action, as appropriate. You agree to indemnify and hold Salonution harmless from any losses or damages resulting from your violation of this section.
Products and Purchases: Salonution.com is an e-commerce platform that sells physical beauty parlour and salon products. All products offered are intended for personal or professional salon use and are returnable under the conditions outlined in our Return Policy. When you place an order for a product through the site, you are making an offer to purchase that product. We reserve the right to accept or reject any order in our discretion (for example, due to inability to process payment, suspected fraud, stock unavailability, pricing errors, etc.). Your order is deemed confirmed only when we dispatch the product and send you a shipment confirmation. We strive to ensure that product descriptions, images, pricing, and other content on our site are accurate. However, in the event of any error (including typographical errors or inaccuracies), we reserve the right to correct it and, if necessary, cancel or refuse any order placed for the affected product. If your order is cancelled after payment, you will be notified and refunded in full via your original payment method.
Pricing & Payment: All prices listed on salonution.com are in Indian Rupees (INR) and are inclusive of any applicable taxes unless stated otherwise. Any additional charges (such as shipping fees) will be disclosed to you during the order process and prior to final checkout. You agree to pay the total amount (product price plus any applicable shipping and taxes) for any purchases you make. We accept various payment methods (e.g., credit/debit cards, net banking, UPI, digital wallets, etc.) through secure third-party payment gateways. By providing your payment information, you represent that you are authorized to use the payment method and you authorize us (or our authorized payment processor) to charge the full order amount. We do not store your sensitive payment details like credit card numbers on our own servers; such information is processed by compliant payment gateways. In case of any payment failures or issues on the gateway, we shall not be liable for any resulting delay in order processing. If you opt for Cash on Delivery (if available), you are required to pay the order amount to our delivery partner at the time of delivery.
Shipping & Delivery: We will arrange delivery of the products to the shipping address you provide. Shipping timelines indicated at checkout are estimates and not guarantees, though we make every effort to deliver within the stated timeframe. Title and risk of loss for products pass to you upon delivery to your address (or upon handover to you if pick-up is arranged). Please ensure someone is available to receive and sign for the delivery. Upon delivery, inspect the package and product condition. If you find any damage or discrepancy (such as missing items or wrong product), inform us or refuse the delivery (in case of obvious damage) and contact our customer support immediately. We shall not be liable for delays or failures in delivery due to causes beyond our control, including but not limited to logistics issues, carrier delays, weather, strikes, or force majeure events.
Order Cancellation: You may cancel an order within 7 days of placing it, provided that the order has not yet been shipped. Please refer to our Cancellation Policy below for detailed instructions on how to request a cancellation. We do not charge any cancellation fees for timely cancellation requests (in line with consumer protection rules). If the order is cancelled before shipment, any payment you have made will be refunded in full. Once an order has been shipped, cancellation is no longer possible through this policy; however, you may utilize our Return Policy after receiving the item. We reserve the right to cancel any order on our end if circumstances require (for example, if a product is unexpectedly out of stock, if we suspect fraudulent activity, or in case of force majeure events). In such cases, we will notify you of the cancellation, and you will be entitled to a full refund of any amount paid. We shall not be held liable for any damage or loss due to such cancellation beyond refunding the purchase price.
Return & Refund: All purchases on salonution.com are covered by our Return Policy and Refund Policy (detailed below). In summary, if you are not satisfied with a product or if you receive a defective/wrong item, you may be eligible to return the product within a specified time frame for a replacement or refund. Returns must comply with the conditions stated (e.g. item unused, in original packaging, etc.), and certain exceptions may apply. Please read the Return Policy section for full details on return eligibility, process, and conditions. Refunds for returned or cancelled orders will be processed in accordance with our Refund Policy, typically to the original payment method or as store credit. We are committed to effecting all approved refunds promptly, in line with the guidelines prescribed by the Reserve Bank of India. Note that bank processing times may vary; we will inform you once we have initiated your refund.
Intellectual Property Rights: All content and materials available on salonution.com – including but not limited to text, product descriptions, images, graphics, logos, icons, videos, audio clips, design elements, and software – are the property of Salonution Private Limited or its content suppliers and are protected by applicable Indian and international intellectual property laws. Salonution and associated logos or graphics are trademarks or service marks of Salonution Private Limited. We grant you a limited, non-exclusive, revocable license to access and make personal use of the site and its content for the purpose of shopping or using our services. No content from the site may be copied, reproduced, modified, distributed, transmitted, republished, uploaded, displayed, or sold in any form or by any means, in whole or in part, without our prior written permission. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express consent. All rights not expressly granted to you in these Terms are reserved by Salonution and/or our licensors. If you submit any content (such as product reviews, comments, or feedback) on our site, you grant Salonution a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, translate, and display such content in any media. You represent that any content you provide does not infringe any third-party rights. Unauthorized use of our intellectual property or the site’s content may result in termination of the limited license and may also violate applicable laws.
Third-Party Links and Services: Our website may contain links to third-party websites or services (for example, payment gateways or social media pages). These links are provided for convenience only, and Salonution does not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. If you access a third-party website via our site, you do so at your own risk. Similarly, if our site integrates third-party services or tools, such as maps or embedded content, your use of those features may be subject to the third party’s terms. Salonution will not be liable for any damages or losses incurred in connection with your use of any third-party websites or services.
Disclaimer of Warranties: Salonution provides the website, its services, and all products on an “as is” and “as available” basis, without any warranty of any kind, express or implied, except as explicitly stated otherwise. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee that the site will be uninterrupted, error-free, or secure at all times, or that any defects will be corrected. While we endeavour to keep all information up to date and accurate, we make no representations or warranties regarding the accuracy, reliability, or completeness of any content on the site (including product descriptions, pricing, or reviews). No advice or information (oral or written) obtained by you from us shall create any warranty not expressly stated in these Terms. Any warranty on products, if any, is provided by the product’s manufacturer or suppliers, and your rights for defective products are governed by our Refund/Return Policy and applicable laws. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. However, in such case our warranties shall be limited to the maximum extent permitted by law.
Limitation of Liability: To the maximum extent permitted by law, Salonution Private Limited and its directors, officers, employees, agents, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of (or inability to use) the website or purchase of products, even if we have been advised of the possibility of such damages. This limitation of liability extends to any damages for lost profits, loss of data, loss of goodwill, business interruption, or other intangible losses arising from the use of or reliance on our site or products. Salonution’s total cumulative liability for any direct damages or losses (whether in contract, tort, or otherwise) shall in no event exceed the amount actually paid by you to us for the specific product or service that is the subject of the claim. We shall also not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, civil commotion, strikes, governmental or regulatory actions, national emergencies, pandemic, fire, flood, or other natural disaster, or any other event commonly recognized as force majeure. Nothing in these Terms is intended to limit or exclude any liability that cannot be excluded under Indian law – in particular, liability for personal injury or death caused by negligence, or for fraud or gross negligence, is not limited or excluded.
Indemnification: You agree to indemnify, defend, and hold harmless Salonution Private Limited and its affiliates, officers, directors, employees, and agents from and against any and all losses, liabilities, claims, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the site, your violation of these Terms, or your violation of any law or the rights of any third party. We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.
Governing Law & Jurisdiction: These Terms & Conditions and any disputes arising from or relating to your use of the website or purchase of products shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. All claims, disputes, or differences arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the competent courts in Chandigarh, India. You hereby consent and submit to the jurisdiction of such courts. Notwithstanding the foregoing, Salonution reserves the right to seek injunctive or equitable relief in any jurisdiction to protect its intellectual property or confidential information. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Contact Information: If you have any questions, concerns, or feedback regarding these Terms & Conditions, you may contact us at:
· Company Name: Salonution Private Limited
· Registered Address: SCO 66-67, Sector 34, Chandigarh, India
· Email: info@salonution.com
· Customer Support Phone: 7719488566 (available Mon–Fri, 10am–6pm IST)
We will make our best efforts to address and resolve your queries promptly. Additionally, as required by the Consumer Protection (E-Commerce) Rules 2020, we have designated a Grievance Officer for consumer grievances. The Grievance Officer shall acknowledge consumer complaints within 48 hours and resolve them within one month as per law. Your satisfaction is important to us, and we are committed to fair business practices and compliance with all applicable laws including the Consumer Protection Act, 2019. Nothing in these Terms affects your statutory rights as a consumer under Indian law.
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