Salonution.com is committed to ensuring that you are fully satisfied with your purchases. If you are not entirely happy with a product, our Return Policy outlines when and how you can return products to us for an exchange or refund. We have designed this policy to be customer-friendly while also protecting our ability to maintain product quality and safety, especially for beauty and salon products. Please read the details below to understand the conditions and procedure for returns.

Return Window: You may request a return of most products purchased on salonution.com within 7 days of the date of delivery (unless a longer period is specified for a particular product or during a special promotion). This means from the day you receive the item (as per the courier delivery confirmation), you have up to 7 calendar days to initiate a return request. After 7 days, we may not be able to offer a return or refund, except in special circumstances like a product recall or latent defect covered by warranty. We believe 7 days is a reasonable period for you to inspect the product and decide if you are satisfied with it. If 7 days have gone by since your item was delivered, and you contact us, we will unfortunately typically decline the return, with the product then falling under manufacturer’s warranty (if applicable) or our discretion for any goodwill exception.

Conditions for Return: To be eligible for a return, certain conditions must be met. These conditions help ensure that products can be safely put back into inventory or returned to suppliers when appropriate, and that there is no abuse of the return system. The conditions are as follows:

·      Unused and in Original Condition: The product must be in the same condition that you received it. It should be unused, unworn, and unopened (as applicable). For example, cosmetics or bottles should not be opened or tested; electronic appliances should not have been operated; apparel or kits should not have been used. We understand you may need to open a package to inspect the item, but any evidence of significant use or wear will void the return eligibility (unless the item was found defective during initial use).

·      Original Packaging and Tags: The item should be returned with all original packaging, boxes, tags, labels, and manuals intact. This includes the manufacturer’s box or case, internal packing materials, user manuals, warranty cards (if any), and any accessories or parts that came with the product (cables, attachments, etc.). The packaging should be in good condition to the extent possible. Please do not discard the original box or packaging materials if you think you might return the item. Returns are typically not accepted if the product is not in its original packaging. For instance, if a hair straightener came in a branded box with a barcode, that box needs to be returned; if a shampoo bottle came sealed and with a label, it should be returned without the seal broken (unless defective).

·      Proof of Purchase: We require a receipt or proof of purchase to validate the return. Usually, your order invoice or order confirmation email is sufficient. Including a copy of the invoice in the return shipment is recommended to expedite processing. If you have lost the invoice, a printout of your order details from your account or at least the order number and your name on a note inside the package will help us identify it.

·      Non-Eligibility for Certain Products: While we said “all products are returnable,” there are some exceptions based on the nature of products (often for health, hygiene, or safety reasons). The following items cannot be returned unless they arrive damaged/defective:

·      Personal Care & Hygiene Products: Items such as opened skincare or haircare products, makeup, lotions, creams, or any product that is applied to the body, if opened or used, cannot be returned due to hygiene and contamination concerns. For example, if you buy a jar of cream or a lipstick and break the seal or use it, we cannot accept it back (unless there is a quality issue like an allergic reaction or defect, in which case we will address that separately).

·      Consumables: Products that are consumable or perishable (if we sell any, like certain sanitizers, etc.) might not be eligible for return if opened.

·      Custom or Made-to-Order Items: If any product was custom-made or specially ordered for you (not in our regular stock), those may not be returnable unless faulty. We will inform you at the time of purchase if an item is final sale or non-returnable.

·      Hazardous Materials: If any items contain flammable liquids, gases, or other hazardous materials, returns might be restricted by shipping regulations. We will coordinate special handling if a return is necessary for such items.

·      Gift Cards or Downloadable Software: Typically non-tangible items like gift cards, vouchers, or software delivered electronically are not returnable.

·      Items marked “No Return” on the product page: Some clearance or heavily discounted items may be marked as final sale. Check the product description to see if returns are allowed for that item.

We strive to keep our return policy as inclusive as possible, but these exceptions are necessary for legal, safety, or hygiene reasons. If you are unsure about the return eligibility of a product, please ask us prior to purchase or refer to the product page.

·      Condition Verification: All returns are subject to verification by our team that the item meets the above conditions. If a returned product is received in a condition that does not meet the criteria (for example, it’s used or missing parts), we reserve the right to refuse the return. In such cases, we will either send the product back to you (at your cost) or discuss an alternative resolution (like a partial refund or repair) at our discretion. Our goal is not to be punitive but to ensure fairness for all customers.

Return Process: Follow these steps to initiate and complete a return:

1.        Initiate Return Request: Within the 7-day window, initiate a return by either:

2.        Logging into your account on salonution.com, going to your order history, and clicking on “Return” next to the item you want to return (if this functionality is available). You will be prompted to select a reason for return (such as “Defective item,” “Received wrong item,” “Changed mind,” etc.) and any comments. Submit the request.

3.        If you prefer, you can email us at returns@salonution.com with your order number, the item(s) you wish to return, and the reason. Or call our customer care at 7719488566 to inform them you’d like to return a product.

4.        We may ask for a photograph of the product (especially if you’re claiming it’s damaged or defective) to understand the issue, which can often help process your return faster. For example, a photo of a broken part or leaking bottle helps us confirm the problem without requiring extensive questioning.

After receiving your return request, we will confirm if the item is eligible for return and provide you with return instructions. We typically respond within 24-48 hours to return requests.

1. Return Authorization: If the return is approved, we will issue a Return Authorization along with instructions on how to send the product back. This may include a Return Merchandise Authorization (RMA) number which you should reference on the return label or include in the package. If we provide a prepaid return shipping label (common for defective/wrong item cases), we will email it to you. Print the label and affix it to the package. If we are arranging a pickup, we will inform you of the date and time window when our courier partner will come. For areas where our pickup service is not available or if it’s a customer preference, we may request you to ship the item back using a reputable courier of your choice. In such case, we will provide the return address and any specific instructions.
2. Packing the Item: Prepare the item for return. Ensure it includes all original contents (product, accessories, manuals, free gifts, etc.) and pack it securely in a box. Ideally use the original shipping box or product box, placing it in another carton for protection. Use adequate padding (bubble wrap, newspaper, etc.) to avoid transit damage. If you received a return label from us, attach it to the outside of the box. If you are using your own courier, clearly write the return address (which we provided) on the package and also write your order number or RMA number on a slip inside or on the package.
3. Shipping the Return: If using our arranged pickup, hand over the package to the courier agent when they come. They should give you a pickup acknowledgement or tracking number. If you are shipping yourself, send it to the address provided (which will likely be our warehouse or returns center address in Chandigarh or another location) using a trackable method. Please dispatch the return within a reasonable time after approval (ideally within 5 days) to ensure it reaches us promptly. Delayed returns (e.g., you got approval but ship it 3 weeks later) may complicate the process, so we encourage quick action once approved.
4. Tracking: Keep note of the return tracking number. This will help you monitor the return shipment. We also monitor returns sent with our labels. If there is any delay or the return hasn’t reached us within 7-10 days, feel free to contact us so we can follow up.
5. Return Receipt and Inspection: Once the returned item is received at our facility, we will inspect it as described in the Refund Policy. We will check the product’s condition and verify the reason for return. This usually takes 1-3 business days after arrival. We may contact you if we need any further information during inspection.
6. Return Approval and Next Steps: If everything is in order, we will approve the return. You can then choose whether you want a refund (as per our Refund Policy) or an exchange/replacement, if applicable. Many customers prefer a refund, which will be handled as described in the Refund Policy section (refund to original payment source, etc.). If you prefer an exchange – say, the same item again (hoping the first one was an isolated defect) or a different variant – we will arrange for that. Exchange shipments will be processed as new orders (with cost adjusted if necessary) and shipped out as soon as possible without charging additional shipping. Note that exchanges depend on stock availability; if we don’t have the requested replacement in stock, we’ll inform you and process a refund instead.

Return Shipping Costs: Our policy on who bears the return shipping cost is designed to be fair and in line with industry norms:

• If the return is due to our error or a product issue (Defective/Damaged/Wrong Item): Salonution will bear the cost of return shipping. In practice, this means we will either provide you with a prepaid shipping label or arrange a free pickup. You will not have to pay for sending the item back. If, in a rare case, we ask you to ship it at your expense (maybe because a pickup isn’t feasible in your area), we will reimburse the shipping cost to you. Typically, we reimburse up to a reasonable amount equivalent to standard courier charges. (We would ask for a receipt of the shipping cost you paid and then process reimbursement to your bank or as store credit.) Our goal is that you should not be out-of-pocket for our mistakes or faulty products.
• If the return is due to a change of mind or customer preference: The shipping cost for returning the item may be the responsibility of the customer. You can either ship the product back to us using a carrier of your choice at your cost, or if we provide the option of a courier pickup for convenience, we may deduct the return shipping fee from your refund. We will be transparent about this at the time of return initiation. For example, if return shipping typically costs Rs.100, and we arrange it, we might deduct Rs.100 from the refund of the product price. Alternatively, we might offer you an even exchange where you ship to us and pay that cost, and we waive shipping on sending a replacement item back out. If you are returning multiple items or a heavy item, we will let you know the cost involved. We do not aim to make profit on return shipping – any deduction would purely cover the courier costs. In many cases, if you drop the package at a designated location (like a post office or courier office) with our label, you might not be charged at all. We try to keep it convenient.

In summary: If it’s our fault, we pay for return shipping; if it’s your choice (but product is fine), you may pay for return shipping.

Processing of Refund/Exchange: After we receive and approve your return, we will proceed with the resolution you opted for:

·      If Refund: we will issue the refund as per our Refund Policy guidelines (to original payment method or otherwise). Typically processed within 5 business days of return approval.

·      If Replacement/Exchange: we will dispatch the new item to you. We’ll keep you informed of the shipping of the replacement and provide tracking. If an additional payment or refund is necessary (e.g., you exchanged for a different product with a different price), we will handle that: either collecting the difference or refunding the balance prior to shipping out the new item.

·      If Store Credit: if you opted for store credit (perhaps for a quicker resolution), we will credit your salonution.com account with the agreed amount, which you can use on future purchases.

Important Tips and Additional Information:

·      Avoiding Return Issues: To reduce the need for returns, we encourage you to read product descriptions carefully, check sizing guides (if applicable), and review ingredients or specifications to ensure the product fits your needs before purchase. However, we understand sometimes you need to see a product to know if it’s right for you.

·      Damaged on Arrival: If a product arrives visibly damaged, please take photos of the package and product and contact us immediately (within 24-48 hours). We will usually initiate a return or replacement right away for such cases without you having to wait.

·      Open Box Deliveries: For high-value items, consider shooting an unboxing video when you receive the product. This can serve as evidence if you later find something is broken or missing. This is optional, but sometimes helpful.

·      Return Abuse: The return policy is there for your protection and convenience. We monitor returns to identify potential abuse (such as excessive returns of used products). If we observe a pattern that suggests misuse of our policy, we reserve the right to take action, which may include limiting or refusing returns for that account or canceling the account. We will always communicate with the customer to understand the situation before any such step.

·      Legal Rights: This policy does not limit any rights you have under law. Under Indian consumer law, you may have certain remedies for defective products even beyond our return period. Our policy is meant to augment those rights, not replace them. In case of any conflict, consumer rights under the Consumer Protection Act, 2019 will prevail. Additionally, as per the Consumer Protection (E-Commerce) Rules, we will not refuse returns or refunds for goods that are defective, damaged, or not as described. We stand by that commitment.

Contact for Returns: If you have any questions about our Return Policy or need assistance with a return, please contact our support team. Email: info@salonution.com, Phone: 7719488566. Provide your order number and details about the item. Our team will guide you patiently through the process. We aim to make returns as straightforward as ordering.

Conclusion: Thank you for shopping with Salonution.com. We hope you love our products, but if you don’t, we have your back with this Return Policy. Our business thrives on your trust, and we strive to treat our customers fairly. By adhering to the guidelines above, you help us process your returns quickly and fairly. This policy is part of our broader effort to comply with all applicable regulations and to keep you satisfied. Happy shopping, and we are here to help whenever you need us!